Purpose:
At IQ Bookkeeping (IQBK), we value transparency, respect, and accountability in all of our relationships—with employees, clients, suppliers, and our community. We encourage open communication and are committed to providing a safe and fair way for stakeholders to raise concerns and seek resolution.
Who Can Raise a Grievance:
Any stakeholder—including employees, clients, suppliers, or community members—may use this procedure to raise concerns related to IQBK’s operations, services, workplace practices, or impacts on stakeholders.
How to Submit a Grievance:
Stakeholders may raise a grievance in any of the following ways:
- By email: grievances@iqbookkeeping.info (monitored by the Managing Partner and designated HR contact)
- By online form: https://docs.google.com/forms/d/e/1FAIpQLSfHisvA-cgS1lxs204-0Lz8UUINrhmHtfhw2hrDLKASMB0Mqw/viewform?usp=sharing&ouid=116107285835300066908 (can be submitted anonymously)
Confidentiality and Non-Retaliation:
- All grievances will be treated with respect and, when requested, confidentiality.
- IQBK strictly prohibits retaliation against any individual who raises a concern in good faith.
Review and Resolution Process:
- Acknowledgment: We will confirm receipt of the grievance within 5 business days.
- Review: The grievance will be reviewed by the designated senior leader not directly involved in the issue.
- Resolution: We will provide a response or proposed resolution within 15 business days. If more time is needed, the stakeholder will be informed of the timeline. If the grievance is not accepted, the senior leader will provide the plaintiff with sufficient evidence via email.
- Follow-Up: We will check in with the stakeholder to ensure the resolution was implemented fairly and effectively.
- Measure: designated senior leader will prepare summaries and review with Managing Partner to improve systems & processes when appropriate.
