IQ Bookkeeping provides a publicly accessible grievance procedure to ensure all stakeholders—including employees, clients, suppliers, and community members—can raise concerns safely and respectfully.

Grievances may be submitted through our Grievance Form or by emailing grievances@iqbookkeeping.info. All submissions are reviewed by the Managing Partner or a designated reviewer within five business days.

We are committed to maintaining confidentiality and preventing any form of retaliation. Every grievance will be investigated and responded to with transparency and care.

This process reflects our commitment to ethical business practices and continuous improvement across our services and stakeholder relationships.